Shipping & Delivery Policy

1. Order Processing

• Orders are processed after successful order confirmation.
• Orders are generally dispatched within 2–5 business days.
• Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
• Once your order has been dispatched, you will receive shipping or tracking details where available.

2. Delivery Time

Delivery time depends on your location and the shipping service available.

• Within India: Approximately 3–7 business days after dispatch.
• Remote locations: Delivery may take additional time.
• International orders: Delivery timelines vary depending on destination country, customs clearance, and the selected shipping service.

Please note that delivery estimates are approximate and may be affected by circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated based on the delivery location, order size, weight, and applicable shipping service.

The applicable shipping charge will be displayed or communicated to you before your order is shipped.

4. International Shipping

We may offer international delivery to selected countries.

International customers are responsible for any applicable customs duties, import taxes, clearance charges, or other local fees imposed by the destination country. These charges are not included in the product price unless specifically stated.

Customs-related delays are outside our control.

5. Tracking Your Order

Where tracking is available, tracking information will be shared with the customer after dispatch.

You can use the provided tracking information to check the status of your shipment.

6. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Customs clearance
• Incorrect or incomplete delivery information
• Courier-related issues
• Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information, including:

• Full name
• Complete delivery address
• PIN/ZIP code
• Phone number
• Email address

If an order is returned because of an incorrect or incomplete address or because the customer was unavailable to receive the shipment, additional shipping charges may apply for re-delivery.

8. Damaged or Incorrect Orders

Please inspect your package when it arrives.

If you receive a damaged, incorrect, or incomplete order, contact us as soon as possible with your order number and clear photographs/videos of the package and product.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Delivery Confirmation

An order will be considered delivered when the shipping carrier confirms delivery to the address provided during checkout.

Samasthra is not responsible for packages accepted by another person at the delivery address or left at a location designated by the customer or courier.

10. Contact Us

If you have questions about your shipment or delivery, please contact our customer support team with your order number and registered contact details.