Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and delivery address
• Order and purchase details
• Account information, if you create an account
• Information you provide through our contact forms or WhatsApp
• Payment-related information required to process your order

We may also automatically collect limited technical information such as your IP address, browser type, device information and website usage data.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Confirm and update you about your orders
• Respond to your enquiries and requests
• Provide customer support
• Process returns, exchanges and refunds
• Improve our website, products and shopping experience
• Maintain website security and prevent fraud or misuse
• Send promotional communications where you have provided the necessary consent or where otherwise permitted by law
• Meet applicable legal and regulatory requirements

We only use personal information for legitimate and relevant purposes connected with our business and services.

3. Payments

Payments made through our website may be processed by third-party payment service providers.

Samasthra does not intend to store your complete debit card, credit card, UPI or banking credentials on its own servers. Payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.

Please review the privacy policy of the payment provider you use when making a payment.

4. Delivery & Logistics

To deliver your order, we may share necessary information such as your name, phone number and delivery address with courier, logistics and delivery partners.

We share only the information reasonably required to fulfil and deliver your order.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Improve website performance
• Understand website traffic
• Improve our online shopping experience

You can control or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

6. Analytics & Website Services

We may use analytics, hosting, website security and other technology services to operate and improve our website.

These service providers may process certain technical or usage information on our behalf. We expect our service providers to handle information appropriately and only for the purposes for which it is provided.

7. Marketing Communications

If you choose to receive promotional communications from us, we may contact you about new collections, offers, sales and other Samasthra updates.

You can unsubscribe from marketing emails or request that we stop promotional communications at any time.

Transactional communications, such as order confirmations, shipping updates and important service messages, may still be sent when necessary to complete your purchase or provide our services.

8. Sharing Your Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers such as:

• Payment service providers
• Courier and delivery partners
• Website and hosting providers
• Analytics and technology providers
• Customer support services
• Professional advisers or authorities where required by law

We share information only where reasonably necessary for providing our services, operating the website, protecting our business or complying with applicable legal requirements.

9. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we become aware of a data security incident that requires notification under applicable law, we will take appropriate steps in accordance with the applicable requirements.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records and meeting legal, accounting or regulatory requirements.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to, correction of or deletion of certain information, or to withdraw consent where consent is the basis for processing.

You may contact us if you want to exercise an applicable privacy right or have a question about how your information is being used.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is intended for general users and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

13. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before providing personal information.

14. International Visitors

Samasthra may receive orders and enquiries from customers outside India.

Where personal information is processed or transferred across borders, we will handle it in accordance with applicable legal requirements and the purposes described in this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or applicable laws.

The updated version will be published on this page with a revised effective date.

We encourage you to check this page periodically for any changes.

16. Contact Us

If you have questions about this Privacy Policy, your personal information or how we handle your data, please contact us.