We want you to be happy with your purchase. If you receive a product that is damaged, incorrect, or has a quality issue, please contact us within 48 hours of delivery.
Return & Exchange
- Products are eligible for return or exchange only if they are damaged, defective, or incorrectly delivered.
- The product must be unused and in its original condition, with all packaging and tags intact.
- Please share clear photos or a video of the product and packaging when reporting an issue.
- Items that have been worn, altered, damaged after delivery, or used improperly may not be eligible for return or exchange.
- Certain products may be non-returnable or non-exchangeable due to their nature.
How to Request a Return or Exchange
Please contact our customer care team with your order number, reason for return/exchange, and supporting photos or videos. Our team will review the request and guide you through the next steps.
Refunds
Once the returned product is received and inspected, we will confirm whether the refund or replacement is approved. Approved refunds will be processed through the applicable payment method.
For any questions regarding returns or exchanges, please contact our Customer Care team.
Samasthra
Email: sales@samasthra.com
Phone/WhatsApp: +91 79076 77626